Privacy Policy

This Privacy Policy describes how we collect, use, and disclose information when you visit or use our website. Your privacy is important to us, and we are committed to protecting and respecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information: We may collect certain personal information, such as your name, email address, and contact details when you voluntarily provide them to us through the website.

Usage Information: We automatically collect certain information about your use of the website, including your IP address, browser type, referring website, pages you view, and the duration of your visit. This information helps us analyse trends, administer the website, and improve its functionality.

Use of Information

We use the collected information to:

· Provide and improve the website’s functionality, services, and user experience.

· Respond to your inquiries and fulfil your requests.

· Send you important information, updates, and announcements related to the website.

· Communicate with you and provide customer support.

· Personalise your experience on the website.

· Protect the security and integrity of the website.

· Comply with legal obligations and enforce our rights.

We may combine the information collected from different sources for the purposes described in this Privacy Policy.

Sharing of Information

We may share your personal information with third parties in the following cases:

· With service providers or partners who assist us in operating the website and delivering services to you.

· In response to a legal request or when required to comply with applicable laws, regulations, legal processes, or government requests.

· To protect the rights, property, or safety of our users or others.

· With your consent or at your direction.

We may also share aggregated or de-identified information that cannot reasonably identify you with third parties for various purposes, such as marketing, advertising, and analytics.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store certain information about your interactions with the website. These technologies help us analyse trends, track users’ movements around the website, and understand how users navigate and use the website.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience and limit certain features of the website.

Please refer our Cookie Policy for further details.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no security measure is completely fool proof, and we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including the right to access, rectify, and erase your data. You may also have the right to restrict or object to certain processing activities and the right to data portability. To exercise your rights, please contact us using the information provided below.

Children’s Privacy

The website is not intended for use by individuals under the age of 16 years old. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us using the information provided below, and we will take appropriate measures to remove the information from our records.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: info@ferro-alloy.com .